Refunds

If the file you paid for is not what you needed, email hello@onetimetool.com within 7 days and I will refund you. There is no form and I will not ask you to justify it.

Why the free preview comes first

Every tool shows you the real parsed result of your own file before you pay anything. That is deliberate — it means you should almost never need this page. If the preview looked right and the final file did not, that is a bug on my side and I want to know about it.

What I will do

• Refund you, if you just want your money back.
• Or fix it, if the output was close but wrong. Often faster and you still get the file. Your choice, not mine.

How long it takes

I process refunds as soon as I see the email. The money then takes as long as your bank takes, which is usually a few working days and is out of my hands.

The honest limits

Refunds are for the file not being right. A few situations I cannot help with:

• A third party rejected your document. If a court, an insurer or an embassy did not accept something, that is about their rules, not about whether the file was made correctly. I will still fix formatting problems, but I cannot refund on the basis of someone else's decision.
• The source file did not contain what you hoped. If your export was made without media, the photos were never in it. The preview shows you this before you pay.

If you think I have got any of this wrong in your case, email me and say so. I would rather refund someone I did not strictly have to than argue about $9.